In the event that you are not satisfied with any purchase from GOlfBallsNZ, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund.
You can confirm your intent to return all or part of your order here. Please provide all relevant information with your request. Once you have submitted this form, you will be contacted by a member of our Aftersales team who will guide you through the process.
The following goods may not be returned for refund.
Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. NZ Couriers) for larger items and NZ Post for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.
Our customer service opening hours are:
You now have two options:
All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail email@example.com with your order number and daytime contact number so we can arrange an exchange delivery.
For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault.
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
Units 7H, Clearwater Cove