Returns & Refunds

In the event that you are not satisfied with any purchase from GOlfBallsNZ, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund.

You can confirm your intent to return all or part of your order here. Please provide all relevant information with your request. Once you have submitted this form, you will be contacted by a member of our Aftersales team who will guide you through the process.

Return Exclusions

The following goods may not be returned for refund.

  • Balls removed from the sleeve.
  • Balls that has been used, unless faulty.

Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. NZ Couriers) for larger items and NZ Post for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Our customer service opening hours are:

  • 8.00am to 8.00pm Monday to Friday
  • 10.00am to 2.00pm Saturday
  • Sundays and Bank Holidays CLOSED

What happens next?

You now have two options:

  • So that you receive the replacement goods as soon as possible, we recommend that you place another order online as soon as you know you will have to return the original goods. This means you will have what you need without unnecessary delay, rather than having to wait for the goods to reach us and be processed. If you choose this method you should request a refund for your original order when you send it back.
  • Finally, if you do not wish to place another order and would just like a refund, then let us know and we will do this as soon as your order is received.

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail with your order number and daytime contact number so we can arrange an exchange delivery.

For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault.

Returning Goods that came with a Free Gift

Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.

Returns Address

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

Returns Department
Units 7H, Clearwater Cove
West Harbour
New Zealand

Returns Queries: